Frequently Asked Questions

Booking Tickets FAQs

How do I find the concert I’m looking for? 

The easiest way to browse out concerts is by going to the What’s On page of the website. Here you will find links to our various concerts arranged by category. If you have a specific date in mind, you can use the Calendar. If, on the other hand, you know the name of a concert but not the date, then you can use the search field at the top of every page of the website. 

At the box office itself on-site at St Martin’s, we have season brochures and leaflets for individual concerts. Not all concerts are covered in this way: the website remains the most comprehensive guide to our programme of concerts and events. 

How can I pay?

The box office only takes payments by credit or debit card. We accept Mastercard and Visa, but we do not accept American Express. If you are experiencing a problem paying by card, it may be worth checking the card number you have entered, or that the address in your customer record is the correct billing address for the card that you are using.  

In some cases, you may be diverted to your own bank or card issuer to obtain payment validation from them. This will usually come to you as a code in a text or email. After you have entered it, you should be redirected to the St Martin’s website for confirmation that payment was successful and your booking has been completed. If you do not receive a code or authentication by other means, it may be worth checking the contact information your bank or card issuer has for you. 

If you continue to experience problems in booking your tickets, please telephone the box office on 020 7766 1100 (+44 20 7766 1100 for international callers) Monday to Saturday between 11am and 5pm. 

Why haven’t received my tickets? 

Following a successful ticket booking you should receive two emails from orders@boxoffice.smitf.org. The first is a confirmation of your order containing the basic details of your booking; the second will have your e-tickets attached as a PDF document with separate pages for each individual ticket. To reduce paper waste, we encourage customers to download and display the ticket(s) on a mobile device.

If you have not received your e-ticket(s), it may be worth checking the junk or trash folder of your email account. If you cannot find your confirmation email or your e-tickets anywhere, please contact the box office at boxoffice@smitf.org.  

Why am I unable to log-in on the website? 

In order to book tickets online you must have or create a customer account. You can either register or login to a pre-existing account before going on to make a booking; alternatively, you will be prompted to do so during the booking process itself. 

If you wish to register a new customer account, you can do so on this page and will be prompted to enter your email address and create a password. 

If you are having difficulty in logging-in to a pre-existing account, please check that you are using the same email and password details you have previously used, and that you have not made any typing errors. 

If you have forgotten your password, you can reset it on this page by entering your email address and requesting a password link email, which will then be sent to you immediately and will contain a time-sensitive link that will expire after 12 hours. 

If you have not logged-in, you will be prompted to enter your email address before you reach the checkout. New customers will then be asked for further information to register; returning customers will be asked for their password to complete their login. At this point you also have the option of logging-in using a passwordless link (“send me a link to login”). This will be emailed to you but will expire after just 10 minutes. 

Does St Martin’s still do Lunchtime Concerts? 

Yes! Our Lunchtime Concerts take place on Fridays at 1pm in the church, with tickets priced at £10 (concessions are available). We also offer tickets for these concerts with a lunch of Fish and Chips or Soup and a Sandwich for an all-in price of £20 per person: a perfect treat to start the weekend!
Find out more about lunchtime concerts. 

Planning Your Visit 

How do I get to St Martin’s? 

St Martin in the fields is located in the heart of Central London, at Trafalgar Square, WC2N 4JJ. If you are getting here by public transport, the nearest station is Charing Cross (National Rail and London Underground – Northern and Bakerloo lines). Underground stations Leicester Square and Embankment are also a short walk away (approximately 200 metres), providing access to the Northern, Piccadilly, Bakerloo, District and Circle Lines.  

There are numerous bus stops in the vicinity of St Martin’s, connecting to services 9, 12, 15, 23, 24, 26, 29, 87, 88, 91, 139, 159, 176 and 453 and Night Buses N3, N5, N9, N15, N18, N20, N21, N26, N29, N41, N44, N87, N89, N91, N97, N155, N199, N279, N343, N550 and N551. 

If you are arriving by boat, the nearest pier is at Embankment. 

If you are visiting the Crypt (for the Café, Gift Shop, Box Office, Brass Rubbing, Gallery, Rehearsal Rooms or for St Martin’s Hall), entry is via the glass pavilion to the left/North side of the Church on Church Path. From here you can descend to the Crypt by steps or lift. 

Where do the concerts take place? 

For classical music events, almost all concerts at St Martin’s take place within the Church itself. Entry is via either the left or right set of doors at the front of the Church facing Trafalgar Square, which will be marked Door 1 and Door 2 respectively. If you have reserved seats, then door by which you should enter will usually be indicated on your ticket. Doors for the concert usually open 30 minutes before the scheduled start time of the performance.

In addition to Church concerts, we have live music in the Crypt featuring jazz and blues, folk, swing, country and songs from musical theatre. For Crypt Lates and other Crypt events, please enter via the Pavilion Entrance (the glass structure to the left of the Church) and take the lift or stairs down to the lower level. Doors usually open at 7pm with the bar and food available, and the performance starting at 8pm. 

During summer we have free live music performances in the Courtyard from emerging musicians as part of the Summer Stage. The Courtyard is located at the rear of the Church between Church Path, Adelaide Street and Duncannon Street. 

Opening Times 

When is the Church open? 

The Church is open for visiting Monday to Friday (usually 9am until 5pm), and on Sundays (10am until 5pm) for services. Read our full list of services  

When is Café in the Crypt open? 

The Café in the Crypt is usually open every day from 10am or 11am in the morning. Closing times do vary depending upon the programme of concerts and events, so always check the latest Café in the Crypt opening times

When is the Gift Shop open? 

The Gift Shop is also located in the Crypt and is typically open 11am to 5pm Monday to Wednesday, 10am to 7.30pm Thursday to Saturday, and 11am to 4.30pm on Sundays. Check our latest Shop opening times for full details. 

When is the Box Office open? 

The Box Office telephone line is open Monday to Saturday, 11am to 5pm, for bookings and enquiries, on 020 7766 1100. 

The Box Office counter is located in the Crypt and is open Tuesday to Friday from 12pm and on Saturdays from 10am. It closes at 5pm, or 30 minutes after the start of the performance on concert evenings. 

Please note that there is a booking fee of £3.50 per transaction, except when bookings are made in-person at the box office. You can also book tickets for concerts at any time through the website: the best place to start is What’s On.  

About Us FAQs

Is St Martin’s accessible? 

Yes. St. Martin’s is fully accessible for wheelchair users.

A ramp on the left/North side of the Church provides step-free access into the ground level of the Church. There is a lift directly between the Church and the Crypt located at the left-side doors at the front of the Church.  

If you are visiting the Crypt (for the Café, Gift Shop, Box Office, Brass Rubbing, Gallery, Rehearsal Rooms or for St Martin’s Hall), entry is via the glass pavilion to the left/North side of the Church on Church Path, and from here you can descend to the Crypt by steps or lift. 

There is also a lift from the Crypt to the Lower Crypt where St Martin’s Hall, the Ho Ming Wah Centre and the Dick Shepperd Chapel are located.

How can I get in touch with the Clergy? 

Anyone with any Clergy-related queries can contact the St Martin’s team of Church Vergers by email on vergers@smitf.org, or the Church Office on info@smitf.org.  

Does St Martin’s have spaces available for hire? 

Yes. Whether you require a quiet rehearsal space, an elegant conference room or the atmospheric 18th Century Crypt for an unforgettable evening, we have a variety of spaces at St Martin’s to suit your requirements. To find out more and make an enquiry, please visit the venues website. 

Where can I find out more about the history of the Church and the Parish? 

The current church dates from 1726, but the history of St Martin-in-the-Fields dates back to at least 1222. Find out more about our history